Return & Refund Policy

Thank you for shopping with STAZA Store. We want you to be satisfied with your purchase. Please read our return and refund policy carefully before requesting a return.

7-Day Return Policy

We offer a 7-day return policy, which means you may request a return within 7 days after receiving your item.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it. The item must be unworn, unused, unopened, with tags, and in its original packaging.

You will also need to provide the receipt or proof of purchase.

Items that have been used, worn, washed, damaged, altered, opened, or are missing original packaging may not be accepted for return.

7-Day No-Reason Return

You may request a return within 7 days after receiving your order, even if there is no quality issue with the item.

For 7-day no-reason returns, the returned item must meet our return eligibility requirements.

How to Start a Return

To start a return, please contact us through the following methods:

Email: service@stazastore.com
WhatsApp: +86 159 5262 2048

Please include your order number, the reason for your return request, and clear photos if the item is damaged, defective, or incorrect.

Returns must be sent to the return address provided by our customer service team after your return request is approved.

Return address will be provided after your return request is approved.

Items sent back to us without first requesting a return will not be accepted.

Return Shipping

For approved returns, the return shipping cost will be covered by STAZA Store.

If your return request is approved, we will provide instructions on how and where to send your package.

Restocking Fee

A restocking fee may be applied to approved returns.

Restocking Fee: [INSERT RESTOCKING FEE AMOUNT OR PERCENTAGE]

The restocking fee may be deducted from your refund amount after your returned item has been received and inspected.

Damages and Issues

Please inspect your order upon delivery. If the item is defective, damaged, or if you received the wrong item, please contact us immediately at:

Email: service@stazastore.com
WhatsApp: +86 159 5262 2048

Please include your order number and clear photos of the issue so that we can review the problem and provide a suitable solution.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods, such as food, flowers, or plants
• Custom products, such as special orders or personalized items
• Opened, used, or hygiene-sensitive personal care products
• Hazardous materials, flammable liquids, or gases
• Sale items
• Gift cards

Opened, used, or hygiene-sensitive personal care products cannot be returned unless they are defective, damaged, or incorrect.

Please contact us if you have questions or concerns about your specific item.

Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been shipped, it cannot be cancelled and must be handled as a return according to this policy.

To request an order cancellation, please contact us as soon as possible at:

Email: service@stazastore.com
WhatsApp: +86 159 5262 2048

Exchanges

We do not offer direct exchanges.

If you would like a different item, please return the item you have. Once your return is accepted, you may place a separate order for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without justification, where required by applicable law.

The item must be in the same condition that you received it: unworn, unused, unopened, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved.

If approved, your refund will be issued to your original payment method within 7 business days after we receive and inspect your returned item.

Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 10 business days have passed since your refund was approved, please contact us at:

Email: service@stazastore.com
WhatsApp: +86 159 5262 2048