Return & Refund Policy
Return & Refund Policy
We want you to be satisfied with your STAZA purchase. Please read our return and refund policy below.
Return Window
You may request a return within [7 days] of receiving your order. Items must be unused, in their original condition, and in original packaging.
Non-Returnable Items
- Opened or used personal care products
- Items marked as final sale
- Gift cards
How to Request a Return
- Contact our support team via the Contact Us page within the return window.
- Provide your order number and reason for return.
- Our team will review your request and provide return instructions within 1–2 business days.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within [7 days].
Exchanges
If you received a damaged or incorrect item, please contact us immediately. We will work to resolve the issue as quickly as possible.
Return Shipping
Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item, damaged item).
Contact Us
For return or refund questions, please visit our Contact Us page. Our team is available Monday–Friday and responds within 1–2 business days.