Shipping Policy

Thank you for shopping with STAZA. Please read our Shipping Policy carefully before placing your order.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

During peak seasons, holidays, promotions, or periods of high order volume, processing times may be slightly longer.

Shipping Methods & Delivery Times

We currently offer the following shipping method:

Standard Shipping: Estimated delivery within 7–24 business days after the order has been processed and shipped.

The total estimated delivery time is approximately 8–27 business days after payment confirmation, including order processing and shipping time.

Delivery times are estimates only and may vary depending on your location, shipping carrier, weather conditions, holidays, customs processing, or other circumstances outside our control.

Shipping Destinations

We currently ship to addresses within the United States.

At this time, we may not be able to ship to certain restricted areas, remote locations, P.O. boxes, APO/FPO addresses, or military addresses depending on carrier availability.

Shipping Costs

Shipping costs are calculated at checkout based on your order details and delivery address.

Free shipping may be available on qualifying orders if shown at checkout.

Any applicable shipping fees will be clearly displayed before you complete your purchase.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Please allow some time for the tracking information to update after the carrier receives the package.

You may also track your order through our Track Order page if available on our website.

Incorrect or Incomplete Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

STAZA is not responsible for lost, delayed, or undeliverable packages caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible before your order is shipped.

Shipping Delays

STAZA is not responsible for delays caused by shipping carriers, customs clearance, weather, holidays, incorrect shipping information, or other events outside our reasonable control.

If your order is significantly delayed, please contact us and we will help you check the shipment status.

Lost or Damaged Packages

If your package is lost, damaged, or shows as delivered but you have not received it, please contact us as soon as possible.

Please include your order number and any relevant details so we can review the issue and assist you.

Contact Us

If you have any questions about your shipment, please contact us:

Trade Name: STAZA
Email: service@stazastore.com
Physical Address: No. 93 Dujiang Road, Jingjiang City, Jiangsu Province, 214500, China