Contact

Frequently Asked Questions

How long does shipping take?

Shipping times vary depending on your location and selected shipping method. Tracking information will be sent once your order has shipped.

Can I change or cancel my order?

Please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes.

What should I do if I receive a damaged or incorrect item?

Please contact us with your order number and clear photos of the item and packaging so we can assist you.

What is your return policy?

Please review our Refund Policy page for detailed return instructions and eligibility.

For Faster Support

Please include the following information in your message for faster support:

  • Your order number
  • The email address used at checkout
  • The product name
  • A brief description of your issue
  • Photos or videos if applicable

Customer Service Hours

Monday–Friday, 9:00 AM–6:30 PM China Standard Time (CST, UTC+8). Closed on weekends and public holidays.

Support Channels

  • Email Support

    For product questions, order support, shipping, returns, or after-sales service, please contact us at:

    service@stazastore.com

  • WhatsApp Support

    For quick assistance, you can also contact us via WhatsApp:

    +86 159 5262 2048

  • Response Time

    We usually respond within 24–48 business hours. Messages sent on weekends or public holidays may take slightly longer.

How can we help you?

Have questions about your order, product usage, shipping, returns, or after-sales support? Our customer care team is here to help.